BELOW ELEVEN is an epicurean ice cream experience. Our Chef Hervé Mouly created a whole range of artisan ice creams crafted in Bangkok.

Home Delivery

  • CRAFTED IN BANGKOK BY HERVÉ MOULY

  • REAL TAHITIAN VANILLA & VALRHONA CHOCOLATE

  • 100% FRESH FRUIT IN SORBETS

  • FRENCH SAVOIR-FAIRE

Terms and Conditions

Welcome to below11.com (the “Site”). By using the Site, you accept and agree to be bound by these Online Shopping Terms and Conditions (“Terms of Use”), the Privacy Statement and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these Terms of Use affects your statutory rights, either as a consumer or otherwise. These Terms of Use apply to all orders which you, the customer, place using our website below11.com, which is operated by Below Eleven. Please read them carefully before placing your order and print a copy for future reference. Your use of our site constitutes your agreement to follow and be bound by these Terms of Use.

General

The Site reserves the right, at any time, to modify, alter or update these Terms of Use.

Contents

Unless otherwise noted, the design of the Site, the Site as a whole, and all materials that are part of the Site (collectively, the "Contents") are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by below11.com, or its subsidiaries and affiliates.

Order & Pricing

By placing an order through below11.com website, you are responsible for all orders placed on your account, including for any discrepancies or errors in your order caused by you. Please note that in case when an order cannot be processed for various reasons. The site reserves the right to refuse or cancel any order for any reason at any time. You may be asked to provide additional verifications or information, including but not limited to phone number and address before we accept the order. We try to provide the most accurate pricing information on the site to our users; however, errors may still occur, such as in case when the price of an item is not displayed correctly on the site. So, we reserve the right to refuse or cancel any order. In the case that an item is mispriced, we may at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged. You must review your order carefully before placing it. As a general rule, we will not change or replace your order where you have made an error.

The prices displayed on the Site are quoted in Thai Baht and inclusive of local Thai taxes.

Out of Stock

We reserve the right to notify you that products for which you placed orders have become unavailable for reasons beyond our control. Publishing information about a product on this website or social media does not ensure its availability. Some special products and promotion may be available within limited period or only until stock last. In case of out of stock of your product ordered, you may receive a phone call for product replacement, cancellation order or refund in case we cannot fulfil your order.

Delivery

Order will be deliver to your last updated address on your account or the address communicate to our operator. You are responsible for making suitable arrangements to receive your delivery and for giving us appropriate instructions. In the event that you instruct us to leave a delivery unattended at your address or fail to be present to receive the delivery, we disclaim all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept frozen. We reserve the right not to deliver to all locations and to refuse to accept orders from any customer. If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, we cannot accept liability for any inconvenience or loss that this causes.

Operating hours

We deliver in Bangkok every day from 3.00 PM to 10.00 PM. If the order is received before 4.00 PM, the delivery in Bangkok (Green Zone) will be operate the day after as per slot time available confirmed by our operator. Order received after 4.00 PM, will be delivery in Bangkok (Green Zone) in 48 hours.Those timing is for indication and may be withdrawn temporarily under abnormal or bad weather conditions such as heavy rain, flooding etc.

Delivery Zone

Below Eleven deliver in Bangkok inside the Green zone as per those conditions:

- Minimum purchase order of 450 THB

- Delivery fee of 100 THB will be apply for all order between 450 THB and 1,949 THB

- Free delivery for order from 1,950 THB

Order outside the Green Zone (Upcountry) will be operate by a transporter who will deliver at your door. Minimum order is 1 pack “Artisan Ice Cream in the box” https://below11.com/en/ice-creams/44/upcountry. Shipping fees are 400 THB per pack. Our Operator will confirm you the delivery day and time as per your delivery address (usually 48h).

Payment

We accept payment by credit card on our website (secure transaction). Payment by bank transfer can be accept case by case (to check with our operator). For payment “Cash on delivery”, full payment should be done to the driver during the delivery. Driver reserve the right to not provide goods in case of failure of cash payment.

Comments, Feedback and Other Submissions:

We welcome your comments and feedback regarding our Site, our products and our services. We do not, however, accept confidential or proprietary information. Accordingly, all comments, feedback, ideas, suggestions, materials, information and other submissions disclosed, submitted or offered to below11.com, using this Site or otherwise (collectively "Comments") are not confidential and will become and remain below11.com's property. The disclosure, submission of offer of any Comments will constitute an assignment to below11.com, of all worldwide rights, titles and interests and goodwill in the Comments without payment of any compensation. Comments submitted by you must not violate any right of any third party, and must not contain any libelous, abusive, obscene or otherwise unlawful material.

The Contents are intended solely for your personal, noncommercial use. Pictures and photographs may not be copied except only as necessary to access the Site. You may copy other Contents displayed on the Site for your personal, noncommercial use only. No right, title or interest in any Contents is granted or transferred to you as a result of any such copying. Except as noted above, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, any of the Contents of the Site. Unauthorized use of the Contents is expressly prohibited by law, and may result in severe civil and criminal penalties.

Links to Other Web Sites and Services

This Site may include links to other Internet sites maintained by third parties ("Linked Sites"). below11.com, provides Linked Sites to you solely as a convenience, and the inclusion of Linked Sites does not imply endorsement by below11.com, of the Linked Sites. You access Linked Sites at your own risk and accessing them makes you leave the Site. Linked Sites and their contents are not under the control of below11.com, and therefore below11.com, is not responsible for the contents of any Linked Site.

Colors, Specifications, Dimensions and Descriptions of Products

We have made every effort to display the colors, specifications, dimensions and descriptions (please note all images are for illustration purposes only.) of items on the Site as accurately as possible. The colors you see will depend on the resolution of your digital device and screen. We cannot guarantee that your device's display of any color will always reflect accurately the color of the item delivered. We may from time to time vary the dimensions, specifications, descriptions and quantities of items displayed on the Site without prior notice.

Returns and Refunds

It is the policy of Below Eleven to ensure that all orders are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the item that is sold. To this end and for health and safety reasons, it is our policy that we do not exchange or refund any food items.

Disclaimer, Limitation of Liability and Indemnity

Except as otherwise expressly provided, the Site, the Contents and all related products and services are provided on an "as is" basis. Below11.com, disclaims all warranties of any kind, either express or implied including without limitation, implied warranties or merchantibility and fitness for a particular purpose. Below11.com, does not warrant that your use of the Site will be uninterrupted or error free or that this site or its server are free of viruses or other harmful elements. Although below11.com, endeavors to provide accurate information, it does not warrant or make any representations of information on this site. Your use of this site is at your own risk. Neither below11.com, nor its affiliated or related entities or its vendors or content providers shall be liable to any person or entity for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise), injury, claim, or liability of any kind or character whatsoever based upon or resulting from your use or inability to use this site, or any information or materials provided on the site. Below11.com, is not liable for any defamatory, offensive or illegal conduct of any user, if you are dissatisfied with the site or any materials on the site, or with any Terms of Use, your sole and exclusive remedy is to discontinue using the Site. You agree to indemnify, defend and hold harmless below11.com, its shareholders, officers, directors, employees, agents, distributors, vendors and affiliates from and against any and all third party claims, demands, liabilities, costs, or expenses, including reasonable attorney's fees, resulting or arising out of your breach of any of these terms of use.

Denial of Access

These Terms of Use constitute an agreement that is effective unless and until terminated by below11.com. If in below11.com's sole discretion you fail to comply with any term of provision of this agreement, below11.com, may deny you access to the Site. In the event of denial of access by below11.com, you are no longer authorized to access the Site, and the restrictions imposed upon you with respect to material copied or downloaded, and the disclaimers and limitations of liabilities set forth in these Terms of Use, shall continue in force. These Terms of Use constitute the entire agreement between you and below11.com, relating to the subject matter addressed herein.

Events Beyond our Reasonable Control

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms of Use if the delay or failure arises from any cause beyond our reasonable control.